Ordering FAQ
Short answers to the questions we hear most from buyers. Product-specific minimums, production times and setup charges are on each product page.
About this site
Is this the Jornik website?
No. This site is run by BrandedItems, Inc., an authorized Jornik distributor in Tustin, California. Jornik Manufacturing makes the products; BrandedItems sells them decorated with your logo and manages your order from quote to delivery.
I am a promotional products distributor. Can I order at net or SAGE pricing here?
No. BrandedItems sells to end customers such as companies, schools, clinics and nonprofits. Distributors should order from Jornik directly for net pricing, samples and shipping quotes.
Can I buy a single item, a few pieces or a replacement part?
No. BrandedItems sells decorated products in quantity to businesses and organizations, and does not stock replacement lids, refills or parts. If you received a Jornik item as a giveaway and need a part, contact the organization that gave it to you.
Minimums and pricing
What is the minimum order?
Each item has its own minimum, shown as the first row of the price table on its product page; across the Jornik catalog most items start between 100 and 250 pieces. In addition, orders from new non-corporate customers have a $1,000 order minimum, or a $250 processing fee for smaller runs.
What does the listed price include?
The price per piece includes a one-color imprint in one location, or a full-color imprint on items printed in full color. Setup is charged once per design and decoration method and is listed on the product page. Extra imprint colors or locations and shipping are confirmed on your quote.
Can I order an item without a logo?
Yes. Any item can be ordered blank at the same minimum as the decorated version; ask for blank pricing with your quote.
Can I mix colors in one order?
Usually yes, as long as the imprint stays the same. Tell us the split by color when you ask for a quote and we will confirm it with Jornik.
Do you offer nonprofit or school pricing?
There is no separate nonprofit or school price list; the prices on the site are what everyone pays, and a quote request gets you the best price for your quantity.
Artwork, proofs and production
What artwork do you need?
A vector file (.ai, .eps, .svg or .pdf) gives the sharpest imprint. If you only have a JPG or PNG, send it anyway and our art team will tell you whether it works for the decoration method.
Do I see a proof before production?
Yes. Every order gets a free digital proof showing your logo on the item you picked, and nothing is produced until you approve it. Use Request a mockup on any product page to send your logo.
How fast can I get my order?
Jornik's standard production time is 7 working days after proof approval for most of the catalog, and each product page shows the time for that item. Shipping time is added on top. If you have a hard event date, tell us when you ask for a quote.
Do you keep my artwork for reorders?
Yes. Send us the earlier order or invoice number and we can repeat the order with the same artwork. Whether setup is charged again depends on the item, and your quote shows it.
Can I get a sample?
It depends on the item. Ask with your quote request and we will tell you what is possible for that product.
Payment and shipping
How can I pay?
By card, invoice, purchase order, check or wire. First orders are paid in advance; net terms are set per client.
Do you ship to Canada and other countries?
International shipping, including Canada, can be arranged. Ask for a quote with the destination and postal code and we will include freight; duties and taxes depend on the destination.
Can you ship one order to several addresses?
Yes. Send the list of addresses and quantities with your quote request and the freight is quoted per destination.
When can I reach you?
Our team works continental US hours, 6am to 5pm Pacific time, and confirms stock within one business day. After you order, your account manager handles all communication by email.
Still have a question? Contact us or call 800-827-2630.